Authenticity – A Critical Element of Place Branding

Ed Burghard

Baldknobbers & Branding

In my presentation “Baldknobbers & Branding“, I suggest there are three pillars to a successful place brand – relevance, competitiveness and authenticity.

In my experience, most communities do not have a brand promise defined.  They position their community based on perceptions of the company’s wants/needs.  This tends to create a confusing image and ultimately your community is excluded from further consideration because nothing stands out that makes it interesting.  Having a brand promise, knowing clearly what it is and how it is differentiating, and ensuring that promise is authentic are keys to success.

I recently read a summary of the book “Personality Not included” authored by Rohit Bhargava. It is a fascinating read on why companies lose their authenticity and how they get it back. Here are my thoughts on how to reapply Rohit’s principles so you can ensure your community promise retains its authenticity.  If your community does not have a clear brand promise, or you find the promise your community makes and the reality of the experience are different, you may find some of these principles insightful.

Rohit’s Principles

  1. Define a credible heritage. All places have a history and a unique character. Sharing the history of your place in a way that helps potential capital investors understand how your community culture evolved is a very powerful way to begin making an emotional connection. It helps the capital investor see your location through a different lens and encourages the evaluation to move beyond the financial and asset presentation of the RFP submission. It is important that a capital investor creates a “feel” for your community and a sense of how it can connect with their company culture. With few exceptions, at the end of the evaluation process, the capital investor will generally have 2 – 3 location options that adequately meet the minimum decision criteria of what good looks like for their project. One of the differentiating intangibles is the “sense of place” a capital investor develops for your location. Telling the story of your place helps provide important context for the capital investor to understand the culture of your community and its citizens, and create that “sense of place”. Consider identifying the credible storytellers in your community and finding a practical way to involve them in your place selling process. The richness and memorability of their stories will help you differentiate your community. These are the types of engagements that create both powerful impressions and emotional connections.
  2. Demonstrate passion and belief. Passion for your place cannot be faked. Potential capital investors can easily recognize disingenuous rhetoric. You, and the people you involve in your selling process, must believe in your community as a great place to work and live. You should be objective and forthcoming about shortcomings versus a capital investors project criteria, but not apologetic. Your non-verbal cues often speak louder than your words and will leave an imprint on how the capital investor thinks about your community. To foster a strong sense of passion it is important to constantly communicate with the people in your selling process so they are aware of the positive news in your community. Otherwise their impressions will be shaped by your local media and may not be as balanced as you would like. If you assess the attitude of the people in your process as “glass half empty”, then you have to find a way to change it to “glass half full”. As the saying goes, your attitude will determine your altitude.
  3. Foster individuals instead of people. Authentic brands have individuals working for them who are passionate for and believe in the brand. You need to ensure that everybody working to promote your location believes deeply in it and wears their passion on their sleeve. If a potential capital investor feels the people promoting your community are not personally passionate about it, then they will see no reason to be passionate about it either. Find the individuals who have both the skills and passion needed to represent your place and enroll them in your process. If you have people currently involved who are not evangelistic about your community, then just maybe (as Jim Collins might say), you have the wrong people on the bus.
  4. Have motives beyond profit. Your community is not a smart capital investment choice for every capital project, and sometimes losing a potential deal is really a win. Sound economic development is about creating a long-term partnership so both the community and company can grow and prosper together. It should be a partnership, and not a landlord – tenant relationship. Stephen Covey talks about creating win:win solutions. But, he also suggests that “no agreement” is also an acceptable outcome. If there is not a good fit between the company and your community, “no agreement” can be a blessing in disguise. Forcing a bad match with excessive incentive dollars will only mask the fact it is not a good fit. Despite winning the deal, you will have created a lose:lose outcome. It will only be a matter of time before the company management reaches that conclusion and decides to relocate. Then the community suffers from loss of revenues and jobs. It is better to recognize a bad fit early in the process and celebrate a “no agreement” outcome. You should be highly selective in the companies you invite to join your community. And, you should do everything possible to become a strong, supportive partner with those that do.

Discussion

Authenticity requires a community to be self-aware and have a realistic self-image. It is about consistently being principle driven and investing in building strong public:private partnerships. It is about recognizing that creating the future for your community is a team sport requiring strong and productive collaboration across a number of mission critical constituencies. It means you must “walk the talk”.

Does you community make an authentic promise? What are some examples (good and bad) of Rohit’s principles in action? Please share your thoughts.

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4 Comments so far

  1. […] previous blog posts I have talked about the importance of relevance, competitiveness and authenticity in creating and sustaining a strong brand promise. I was amazed at the change in the world […]

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  3. […] The Burghard Group | Strengthening Brand America: http://t.co/7BtmCtJ4  […]

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