Archive for February 2011

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Three Moments of Truth

Monday, February 28th, 2011

In 1986 Jan Carlzon, the former President of Scandinavian Airlines, wrote a book titled Moments of Truth.  The core principle presented in the book was that every decision is a process.  A process made up of many moments where your product must be judged as a better option than the competition.  But, Jan also noted […]

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Place Brand Scorecard

Sunday, February 20th, 2011

Scorecards can be a very helpful tool to ensure marketers stay focused on creating strategies and tactical plans that are connected to delivering meaningful results for a Company. I have been exploring the reapplication of scorecards in place branding. The key is to identify the most crucial components of the capital investor’s location decision process […]

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Category Promotion | Tags:

Make Up Your Own Mind On The Role of Social Media

Friday, February 11th, 2011

Snow Shovels in Miami Here is a story I heard from a friend.  Every July and August, the proprietor of a local store in Miami would run a special sale on snow shovels.  In the store would be a wonderful display showcasing the shovels with an exceptionally low price.  He had radio spots on WAIL […]

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Category Social Media | Tags:

Egypt – Another test of Brand America’s Authenticity

Thursday, February 3rd, 2011

I don’t pretend to know enough about the geopolitical ramifications of the current crisis in Egypt to have a valid opinion on what the economic impact might be for the United States. In researching the issue, I did find a decent article on the subject. Complicated View I also learned a bit more about the […]

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Category Image, Leadership | Tags:

Startup America

Tuesday, February 1st, 2011

I have been noticing an accelerating pendulum swing to using public/private partnerships as a strategic approach to stimulating economic growth. In my opinion, this is a good thing because sustainable economic prosperity cannot be legislated. The economic engine of any democracy is the innovativeness, determination and productivity of its people. Creating public/private partnerships allows for […]

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Category Leadership | Tags:

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